Returns & Exchanges Policy
If you’re not completely satisfied with your purchase please get in contact with us.
Returns
We cannot accept returns for purchases from other stores that stock Stilen items as we operate as separate entities. Please contact the store where your item was purchased and follow their returns and exchanges policy.
Eligibility
Items purchased via the Stilen website, can be returned within 14 days of purchase and must be in their original condition: unworn, unwashed, and with all tags attached. Due to hygienic reasons Earrings and Socks cannot be returned. We do not accept refunds or returns on discounted sale items or gift cards. All items purchased on Sale are considered Final Sale.
Faulty or Damaged Items
For any faults firstly please contact us with the details including photographs and your order number and our team will be in touch to reach a solution.
Items that are received broken or faulty will either be replaced or refunded in full including the applicable shipping fee.
If for any other reason you are unhappy with your item, please contact us within 14 days.
Refunds
We will notify you once we’ve received your return. If a refund is issued you will be refunded back on to your original payment method. It can take some time for your bank or credit card company to process and post the refund.
Exchanges
If you require a different size, colour or style please contact us on [email protected] to start an exchange. If your return is accepted we will send you instructions on how to return your item. Please note no new product will be shipped until the original product has been received and checked.
Shipping Costs
You are responsible for return shipping costs unless the item was defective or incorrect.
Return shipping for any faulty items will be arranged and covered by stilen.
If exchanging an item you will be responsible for your shipping costs. You may also be charged for any additional shipping costs incurred sending out your exchanged item at our discretion but this will be discussed with you first
Any Questions
Contact us at [email protected] with any questions or for help.
